1. Identity and address of the person responsible
This website is operated by Hotel Benedicta, whose corporate name is Dinamar Hotel, located at Av. Alvaro Obregon 32b, Colonia Roma Norte, Cuauhtemoc, 06700, CDMX, hereinafter, the
Hotel, who is responsible for the processing of personal data collected from its customers, guests, prospects, and website users.
For any matter related to the protection of your personal data, you can contact us via email: gerencia@hotelbenedicta.com or by phone at +52 55 3086 6672.
2. Purposes of the processing of personal data
The personal data we collect will be used for the following purposes:
Primary purposes (necessary):
- Respond to requests for information about services, availability, rates, and hotel characteristics.
- Follow up on contacts made by phone, email, WhatsApp, social media, digital forms, or in person.
- Provide customer service before, during, or after the stay.
- Prepare quotes and follow up on reservation processes managed directly with the hotel, not through the website.
- Comply with applicable legal and administrative obligations.
- Ensure the safety of guests, visitors, staff, and facilities through video surveillance systems (CCTV).
Secondary purposes (optional):
- Sending promotions, discounts, and commercial information.
- Application of satisfaction and service quality surveys.
- Communication of events, experiences, or news related to the hotel.
If you do not wish for your personal data to be processed for secondary purposes, you can indicate so at any time by sending an email to [data controller’s email].
3. Personal data collected
For the purposes described above, the Hotel may collect, directly or indirectly, the following personal data:
- Full name
- Phone number
- Email address
- Address
- Fiscal information (RFC), if applicable
- Information related to the guest’s stay and preferences
- Payment information only when provided directly to the hotel by means other than the website
- In specific cases, sensitive information related to special requirements (health or disability) exclusively to provide better service
4. Video surveillance
The Hotel’s facilities have security cameras (CCTV) for the exclusive purposes of protecting and securing people, goods, and facilities.
The captured images are confidential and can only be used or shared when required by the competent authority.
5. Digital media and remote contact
The Hotel may collect personal data when the owner communicates through phone, email, WhatsApp, social media, or digital forms.
This information will be used exclusively to address your request, provide information, or follow up on the requested assistance.
6. Transfer of personal data
The Hotel may transfer your personal data without your consent in the following cases:
- To competent authorities, when legally required.
- To providers or third parties necessary for the service operation (e.g., administrative systems, billing, or satisfaction surveys).
The Hotel will not transfer personal data for purposes other than those established here without your express consent.
7. ARCO Rights (Access, Rectification, Cancellation, and Opposition)
You have the right to:
- Access your personal data
- Rectify them when they are inaccurate or incomplete
- Cancel them when you consider they are not required for the stated purposes
- Oppose their processing for secondary purposes
To exercise any of these rights, you must send a request to the email [data controller’s email], including:
- Name of the owner
- Document proving your identity
- Clear description of the personal data and the right you wish to exercise
8. Security of personal data
The Hotel implements the necessary technical, administrative, and physical measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing.
9. Use of cookies and similar technologies
The website may use cookies or other technologies to improve the browsing experience, remember preferences, or analyze site usage.
The user can disable cookies from their browser settings.
10. Modifications to the privacy notice
This Privacy Notice may be modified at any time to comply with legislative changes, internal policies, or new operational requirements.
Any modification will be published on the Hotel’s website: [URL of the website].
Last update: June 2026.
